Refund policy

WE GLADLY ACCEPT EXCHANGES OR REFUND WITHIN 10 DAYS FROM THE RECEIPT OF THE MERCHANDISE.

PLEASE NOTE THAT WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO.

WE CANNOT OFFER EXCHANGES OR RETURNS OF ANY MADE-TO-ORDER AND PRE-ORDER ITEMS, AS WELL AS, MERCHANDISE THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.

IN ORDER TO START THE EXCHANGE OR REFUND PROCESS THE CUSTOMER MUST CONTACT LEON EMANUEL BLANCK CUSTOMER CARE TEAM VIA EMAIL AT MAIL@LEONEMANUELBLANCK.COM STATING THE ORDER NUMBER, REASON FOR RETURN AND WHETHER THE REQUEST IS FOR PRODUCT EXCHANGE OR REFUND.

PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE TEAM WHEN SENDING YOUR RETURN BACK TO LEON EMANUEL BLANCK, TO AVOID ANY DISCREPANCY.

ITEMS THAT DO NOT MATCH LEON EMANUEL BLANCK RETURN POLICY WILL NOT BE TAKEN INTO CONSIDERATION AND SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH THE ITEM/S (BAGS, WRAPPING, ETC.). THE ITEM/S MUST NOT BE DAMAGED, WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. THE LEON EMANUEL BLANCK PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPMENT. IF THE ITEM DOES NOT FIT THESE REQUIREMENTS THE ITEM WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

ANY ITEM CAN ONLY BE EXCHANGED ONCE. IF AN EXCHANGED ITEM IS RETURNED FROM OUTSIDE THE EU, ALL RETURN SHIPPING, IMPORT AND CUSTOMS FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. THESE FEES WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED BY LEON EMANUEL BLANCK.

THE REFUND PROCEDURE WILL TAKE 14 WORKING DAYS FROM THE ARRIVAL OF THE ITEM/S. ANY CHANGES IN CURRENCY DURING THE RETURN PERIOD WILL NOT BE REIMBURSED. ORDERS PAID BY CREDIT CARD WILL BE REFUNDED TO THE ORIGINAL CARD USED DURING CHECKOUT. THE REFUNDED AMOUNT WILL BE AVAILABLE WITHIN THE NEXT BILLING STATEMENT, THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS. THIS PROCESS CAN TAKE UP TO 30 DAYS. BANK TRANSFER REFUNDS WILL BE REFUNDED TO THE ORIGINAL ACCOUNT AFTER THE CUSTOMER HAS SENT THE LEON EMANUEL BLANCK CUSTOMER CARE TEAM THEIR BANK COORDINATES.